The people behind As Good as Done

Real people, real expertise, real accountability. Here's who you'll be working with.

Founder

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Greg Carroll

Founder & Managing Director

Greg has spent nearly two decades building and running businesses across multiple industries, including B2B services, B2C retail, manufacturing, catering, international trade, and consultancy. He's been on the other side of the table more times than he can count, dealing with the exact problems that As Good as Done now solves for its clients.

He founded his first digital marketing agency in Dubai over 10 years ago, where he saw first-hand that small and medium businesses all suffered from the same core issues: they didn't have the time, the knowledge, or the inclination to handle their digital needs properly, and the agencies that could help them charged far too much.

That insight eventually became As Good as Done: a way to deliver agency-quality digital work to businesses that need it, at a price that actually makes sense.

Greg oversees every client engagement and personally reviews the advisory panel's recommendations to ensure quality and value on every project.

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Core Team

The people who deliver your projects day to day.

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James Mitchell

Lead Developer & Technical Director

Full-stack developer with 12 years of experience across web applications, e-commerce platforms, and system integrations. Previously senior developer at a London-based agency working with clients from startups to FTSE 250 companies. Specialises in WordPress, Webflow, Shopify, and custom web applications.

James leads all technical delivery and is responsible for code quality, testing, and technical architecture across every project.

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Sophie Reynolds

Account Manager

Your main point of contact. Sophie has 8 years of client services experience, having previously managed accounts at digital agencies in Manchester and London. She translates between "what you need" and "what the technical team delivers", making sure nothing gets lost in translation.

Sophie manages all client communications, project timelines, and ensures every deliverable meets the agreed scope before it reaches you.

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Advisory Panel

Senior specialists who review and advise on every project. They don't do the day-to-day work, but they make sure it's done right.

Dr. Rachel Thornton

SEO & AI Search Advisor

Former Head of SEO at a top-20 UK digital agency. 15 years of experience in search strategy, technical SEO, and local search for businesses ranging from local trades to national retailers. Now focused on AI search visibility, helping businesses appear in AI-generated answers, ChatGPT, Google AI Overviews, and LLM-driven search. Holds a PhD in Information Retrieval from the University of Sheffield.

Chartered Institute of Marketing (CIM) member. Previously spoke at BrightonSEO and SearchLeeds. Published research on LLM citation patterns in search.
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Mark Osei

CRM & Automation Advisor

Specialist in business process automation and CRM implementation with 10 years of experience. Previously a Solutions Architect at Salesforce partner consultancy. Has designed and deployed CRM systems for over 200 SMEs across the UK and Europe, with particular expertise in HubSpot, Pipedrive, and Zoho ecosystems.

HubSpot Solutions Partner certified. Salesforce Administrator certified. Former guest lecturer at London South Bank University.
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Priya Sharma

UX & Web Design Advisor

User experience designer with 11 years in the industry. Previously Design Lead at a Shoreditch agency working with brands like Deliveroo, Monzo, and several high-street retailers. Specialises in conversion-focused design, accessibility, and mobile-first experiences for small business websites.

BA Graphic Design (Central Saint Martins). Interaction Design Foundation certified. Regular contributor to UX Collective.
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David Chen

E-commerce & Analytics Advisor

E-commerce strategist with 13 years of experience, including 5 years as Head of Digital at a mid-sized online retailer turning over £8M annually. Expert in Shopify, WooCommerce, conversion rate optimisation, and analytics. Helps As Good as Done clients make data-driven decisions about their online presence.

Google Analytics certified. Shopify Plus Partner. MSc Digital Marketing (University of Manchester).
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Olivia Brennan

Content Marketing Advisor

Content strategist with 12 years of experience across B2B and B2C. Previously Content Director at a Manchester-based inbound marketing agency, where she built content programmes that drove measurable lead generation for over 80 SME clients. Specialises in blog strategy, email marketing, lead magnets, and brand voice development.

HubSpot Content Marketing certified. CIM Diploma in Digital Marketing. Former editor at a regional business publication.
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Tom Fletcher

Paid Advertising Advisor

Performance marketing specialist with 10 years managing ad spend across Google Ads, Meta Ads, LinkedIn, and Microsoft Advertising. Previously ran the PPC division at a Leeds agency, managing budgets from £500/month local campaigns to £50K/month national accounts. Known for getting strong returns from modest budgets, which is exactly what SMEs need.

Google Ads certified (Search, Display, Shopping, Video). Meta Blueprint certified. Member of the Chartered Institute of Marketing.
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Aisha Patel

Social Media Advisor

Social media strategist with 9 years of experience helping businesses build genuine audiences organically. Previously Social Media Manager at a Birmingham creative agency, where she grew client accounts across Instagram, Facebook, LinkedIn, and TikTok. Specialises in content calendars, community management, and social strategy for businesses that don't have time to post every day.

Hootsuite Social Marketing certified. Meta Community Manager certified. Regular speaker at Social Media Week events.
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Helen Woodward

Accounts & Finance Advisor

Chartered accountant with 16 years of experience, the last 8 spent helping SMEs transition from spreadsheets and shoeboxes to proper cloud accounting. Previously a Senior Manager at a mid-tier accountancy firm before setting up her own practice focused on small business finance systems. Expert in Xero, QuickBooks, and FreeAgent, with deep knowledge of payroll, VAT, and Making Tax Digital compliance.

ACA qualified (ICAEW). Xero Platinum Partner. QuickBooks ProAdvisor. MTD Advisory Panel member.
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Daniel Keane

HR & People Advisor

HR consultant with 14 years of experience across SMEs and mid-sized businesses. Previously Head of People at a 200-person tech company, where he built all HR systems from scratch. Specialises in helping small businesses set up proper people processes without the overhead of a full HR department - onboarding, contracts, handbooks, absence management, and choosing the right HR platform.

CIPD Level 7 (Chartered Member). BreatheHR and CharlieHR implementation specialist. Employment law trained.
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Sarah Llewellyn

Legal & Compliance Advisor

Commercial solicitor with 12 years of experience advising small and medium businesses on contracts, compliance, and regulatory requirements. Previously at a City firm before moving to a boutique practice focused exclusively on SMEs. Covers terms and conditions, service agreements, GDPR compliance, consumer rights, and industry-specific regulations. Helps As Good as Done ensure every client project meets legal and regulatory standards.

Solicitor (SRA regulated). LLB Law (University of Bristol). LPC (BPP). Member of the Law Society's SME Advisory Group.
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Chris Barton

Operations & Systems Advisor

Operations consultant with 11 years of experience helping businesses streamline how they work. Previously Operations Director at a logistics company with 150 staff, where he implemented project management, scheduling, inventory, and workflow systems that cut admin time by 40%. Specialises in choosing the right tools for the job, connecting systems together, and building processes that actually get followed.

PRINCE2 Practitioner. Lean Six Sigma Green Belt. Monday.com and Asana certified partner. MSc Operations Management (Cranfield).
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Data Protection

Your data security is a legal requirement, not an afterthought. Our Data Protection Officer oversees all data handling practices.

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Natasha Harris

Data Protection Officer (DPO)

Natasha is a certified Data Protection Practitioner (GDPR) with 9 years of experience in information governance and compliance. She previously served as DPO for a managed IT services provider handling data for over 300 SME clients.

Natasha is responsible for ensuring As Good as Done's full compliance with UK GDPR and the Data Protection Act 2018. She oversees all Data Processing Agreements, manages data retention policies, conducts regular compliance audits, and is the first point of contact for any data-related concerns.

If you have any questions about how we handle your data, Natasha can be reached at dpo@asgoodasdone.co.uk

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